COVID-19 – REALISE ENERGY SERVICES ONGOING MEASURES IN PLACE TO ENSURE SAFE OPERATION OF OUR CUSTOMERS’ TURBINES
As we head towards winter, it seems that Coronavirus will continue to be with us for some time and our priorities remain the safety and wellbeing of our employees and customers, providing a safe and hygienic working environment and ensuring the continuing safe operation of your turbine(s).
With local and national restrictions in place and changing on an almost daily basis, we are staying well informed of the developing situation and are following the advice and recommendations from the Government, relevant Public Health bodies and the World Health Organisation.
Government advice continues to class energy generation as an “essential service” under the heading of “utilities, communication and financial services”. This means that our service engineers are “key workers” and can continue to service and maintain our customers’ turbines to ensure their safe operation as part of the UK energy network and respond to unscheduled events as needed even if the situation deteriorates and further restrictions on movement are once again imposed.
We will continue to monitor, operate and maintain our customers’ fleet confident that we are both following government guidelines and emergency legislation. If you have any questions in relation to Realise Energy Services’ Coronavirus policy, please don’t hesitate to contact us on 0800 042 0251 or firstname.lastname@example.org
We are monitoring the situation closely and will amend any working policies in line with Government advice.
In order to help us with minimising the effect of Coronavirus on our employees, our business and our ability to monitor, operate and respond to your turbines over the coming weeks, we would be grateful if all customers could limit their contact with our technicians when they are on site.
In the meantime, if you have any questions in relation to our services, please don’t hesitate to contact us.
In the event of any stoppage or if you have any query regarding the status of your turbine:
During business hours – please contact Realise Energy Services either using our service email address – email@example.com or by phone on 0800 046 9843 – this is our dedicated service phone number.
Outside business hours – please contact firstname.lastname@example.org – this is our dedicated service email address and is monitored by several people within the business including our Operational Controller and the engineers who are on call at that time. On receipt of an email, we can then respond as necessary.
However, if you have any general questions regarding your turbine or the services we offer, please don’t hesitate to contact us on our office number—0800 042 0251 or through our enquiries email.
Thank you for your continued support and will continue to do all we can to ensure the ongoing safe and productive operation of your turbines.