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Professional Support to the Wind Industry

Operation and Maintenance

Realise Energy have an enviable track record of providing a reliable and responsive operation and maintenance service to all our customers. This ensures that any operational issues can be addressed and resolved in a timely manner ensuring the continued safe operation of the turbine and limiting any potential loss of production and revenue.

 

Wind turbines supported by the FiT or ROC incentives need to maintain high levels of availability to ensure cash flow and overall project returns are viable over their entire lifetime. An incorrect or weak maintenance regime can lead to a variety of problems including:

  • A loss of availability, efficiency and production
  • Safety issues, e.g. vibration related electrical damage/fire hazard
  • Increased noise and non-adherence to planning conditions
  • A lack of insurance cover

Regular wind turbine servicing increases yield and ensures optimal return on investment.

Realise Energy Services follow manufacturer’s recommended service protocols to ensure turbines are kept in their optimum condition and that any issues are identified early. This prevents bigger issues and even bigger costs occurring in the future.

 

We offer a range of competitively priced service and maintenance packages or can provide tailored packages to suit your specific requirements or those of your bank, funder, insurer or warranty provider.  A range of options exist from ad-hoc pay as you go support to All Inclusive contracts which provides cost certainty and can be customised to fit alongside any warranty or insurance policies.

Our four main types of service and maintenance contract, all of which include comprehensive monitoring and 24/7 unscheduled maintenance response cover are:

  • Standard -Yearly fee covers the scheduled annual service work carried out in line with manufacturer’s service protocols
  • Standard+ – Yearly fee covers the scheduled annual service work carried out in line with manufacturer’s service protocols and all oils, consumables, wear parts and associated travel costs
  • Premium – Yearly fee covers the scheduled annual service work carried out in line with manufacturer’s service protocols and all oils, consumables, wear parts, associated travel costs, unscheduled maintenance and all parts up to a given value
  • All Inclusive – Yearly fee covers all servicing, scheduled and unscheduled maintenance costs and all replacement parts, no matter how large or small. Compensated 48-hour service level agreement and annual availability guarantee

For all contract packages the price includes:

  • Remote monitoring and control within waking hours 7 days a week to maximise availability.
  • Turbine response and repair under a 48- hour service level agreement. (Compensated for our All- Inclusive Contracts)
  • Telephone support during business hours
  • Waste removal
  • Reporting – individual work reports and annual performance
  • Mandatory annual safety inspection and recommendations

The All-Inclusive contract provides:

  • Fixed annual O+M pricing (no extra’s)
  • All maintenance – damage, wear and tear or technical problems
  • Minimum 4 x quarterly inspections
  • 24/7 monitoring and client portal
  • All scheduled and unscheduled maintenance
  • All replacement parts and consumables including gearbox, generator, etc. if they fail
  • 48-hour service level agreement, (e.g. the turbine will be operational within 48 hours of a stoppage or compensation is received)
  • Compensated Annual Availability Guarantee (95%)
  • Long-term contracts to provide cost certainty
  • Quarterly/annual performance and activity reporting

 






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Coronavirus Update

 

COVID-19 – REALISE ENERGY SERVICES EMERGENCY MEASURES IN PLACE TO ENSURE SAFE OPERATION OF OUR CUSTOMERS’ TURBINES

Realise Energy Services is taking the spread of Coronavirus in the UK&I extremely seriously. Our number one priority remains the safety and wellbeing of our employees and customers, providing a safe and hygienic environment for them to carry out their work and ensure the continuing safe operation of your turbine(s).

We are staying well informed of the developing situation and are following the advice and recommendations from the Government, relevant Public Health bodies and the World Health Organisation.

Current government advice defines energy generation as an “essential service” under the heading of “utilities, communication and financial services”. This means that our service engineers can continue to service and maintain our customers’ turbines to ensure their safe operation as part of the UK energy network and respond to unscheduled events as needed.

In addition, the government is advising that, if an individual is unable to do their job from home (even if it isn’t an essential service) they should continue to travel to and from their workplace. We are fortunate that our “workplace” is normally a windy hill in the countryside!

Therefore, we will continue to monitor, operate and maintain our customers’ fleet over the coming weeks confident that we are both following government guidelines and emergency legislation.

If you are a turbine owner and your normal service and maintenance provider is unable to respond for any reason, please don’t hesitate to contact us for assistance on 0800 042 0251 or enquiries@realise-energy.co.uk and we would be glad to see if we can help at this difficult time for everyone.